Refund Policy

1. 7-Day 100% Money-Back Guarantee Overview

At Nartiel8k Official, we strive to ensure our customers are 100% satisfied with the streaming service they receive. We believe in the superior quality, stability, and speed of our Tier-1 CDN servers and proprietary Anti-Freeze™ 9.8 technology.

That is why every new 1, 3, 6, and 12-month subscription is backed by our official 7-Day 100% Money-Back Guarantee. If you experience technical problems that our support engineers cannot resolve, you are entitled to a full, hassle-free refund within 7 days of your purchase.

2. Eligibility for a Full Refund

You are eligible for a complete 100% refund within 7 days of your subscription activation date under any of the following circumstances:

• Persistent Server Downtime: Server outages or playlist unavailability that exceeds our 99.9% uptime SLA.
• Unresolved Connectivity Issues: You are unable to stream on your supported device (Smart TV, Firestick, Android, iOS, MAG, or PC) after consulting directly with our 24/7 technical team.
• Local ISP Routing Conflicts: Unresolvable network routing or severe throttling between our CDN clusters and your Internet Service Provider that cannot be remedied through DNS or VPN configurations.
• Channel Lineup Discrepancies: Severe divergence from the promised bouquet of channels advertised on our channel list.

3. Non-Refundable Scenarios

To prevent fraudulent use of our digital streaming services, refunds cannot be issued in the following situations:

• Requests Made After 7 Days: Refund claims submitted after the expiration of the 7-day period from the initial purchase date.
• Insufficient Local Bandwidth: Buffering caused by insufficient local Wi-Fi or cellular speed. We require a minimum stable download speed of 15 Mbps for Full HD and 25 Mbps for 4K Ultra HD streaming.
• Refusal to Cooperate with Support: Refusing to follow standard setup instructions or provide error screenshots/logs to help our engineers diagnose your connection.
• Terms of Service Violations: Accounts terminated due to restreaming, rebroadcasting, reselling, or using more simultaneous screens than the purchased plan allows (e.g., using 3 screens on a 1-connection plan).
• Change of Mind on Long-Term Plans After Extensive Use: Asking for a refund after several weeks or months of active streaming.

4. Best Practice: Test with a 24H Free Trial First

Because IPTV delivers immediate digital credentials, we strongly encourage all prospective cord-cutters to request a 24H Free Trial before ordering a multi-month or annual plan.

Our 24-hour trial gives you full access to all 35,000+ live channels, 85,000+ VOD titles, and sports feeds so you can verify picture clarity and server responsiveness on your home network completely free of charge.

5. How to Request a Refund (Step-by-Step)

Submitting a refund request is straightforward and takes less than 2 minutes:

1. Contact Support: Reach out to our billing team on WhatsApp or send an email to [email protected] with the subject line “Refund Request – [Your Order ID]”.
2. Provide Order Information: State your registered WhatsApp number, Email address, and Order Reference Number.
3. State the Technical Reason: Briefly explain the technical difficulty you experienced so our team can verify our server logs.
4. Approval & Processing: Our billing department reviews and processes your refund within 24 to 48 business hours.

6. Refund Processing & Bank Timeline

Once approved, your refund is executed immediately back to your original method of payment:

• Credit / Debit Cards: Typically reflect on your card statement within 3 to 5 business days, depending on your bank’s processing clearing house.
• Cryptocurrency Payments: Reimbursed to your designated wallet address minus standard blockchain network gas fees within 24 hours.
• Alternative / Voucher Payments: Recredited immediately or issued as a service credit according to your preference.